• What happens if the engineer is unable to repair my PC or Laptop?
• Do you offer a nationwide on-site callout?
• Can you repair laptops on-site?
• Do you repair printers?
• Do you repair monitors?
• What happens if the customer decide not go ahead with the repair?
• What kind of laptop problems can you handle?
• What brands of PCs and laptop can you repair?
• How quick can you repair my PC/laptop?
• Can you carry out same day repair?
• What does board level repair mean?
• How are qualified are your engineers?
• What experience do your engineers have?
• Who do you do repairs for?
• Can I get a quote before sending in my PC/laptop for repair?
• What is your typical turn-around time for repairs?
• What I need to do to book a repair?
• Can you repair systems that are under someone else's warranty?
• Can I bring my PC or Laptop to your workshop for repair?
• What are the advantages of bringing my PC or Laptop to you for repair?
• Does it cost less if I bring my PC or Laptop to you for repair?
• Do I need to bring my PC or Laptop in for repair?
• Can you pick up and/or deliver my PC or Laptop?
• Can you fix my PC or Laptop right away?
• Do you provide emergency service after hours?
• Do you provide emergency service on Sundays and holidays?
• My computer is not working, can you help?
• What do I need to bring when carrying repair?

Charges

• What are your charges?
• Is there a callout fee to pay?
• Do you charge for travelling time?
• Which methods of payment do you accept?
• Can I limit the booking to one hours' work?
• What are my costs for your service?
• I am a reseller; do I get any special discounts?
• Will I know what cost will be incurred?
• Do you provide an extra quote if you can’t repair a part?
• What do you include in your fixed price repair scheme?

General

• What are your opening times?
• Are there any current job vacancies?
• Do you accept walk-in traffic?
• What is No-Fix-No-Fee Policy?

Guarantee

• Can you guarantee you can fix my system?
• Is your work guaranteed?
• hat is your warranty?
• What does the warranty cover?
• What happens if my system fails again within the twelve month warranty?

PC/Laptop Spares

• Do you stock PC and laptop spares and can we order online?
• Do you sell backlights?
• I am a computer expert; can I buy just the part from you

Shipping

• What are your recommended shipping nstructions?
• Will my own box be returned to me?
  

Other services

• Do you handle IT Disposal?
• Do you offer password removal?
• Do you offer data-recovery?
• Do provide Insurance Report?
• What else do you sell?
• Can you retrieve my files?
• Can you recover my files?
• Can you backup my files?
• Can you restore my files?
• Can you restore my programs?
• Can you restore functionality to my current Windows installation?
• My hard drive is full, can you help me?
• I think my hard drive may have a problem, can you retrieve my data?

Printer FAQ's

• Will my warranty be affected by using your cartridges?
• Before I install the cartridge, do I remove all of the label?
• Is there any difference between a compatible cartridge and Epson originals?

Cleaning

• How do I use a cleaner cartridge to unblock my printer heads?
• How do I unblock a printer nozzle?
• I need to clean my printer but there's no cleaner cartridge?

Installation

• When the cartridge is inserted, the printer states that the cartridge is incompatible. Why is this?
• When I insert the cartridge into my printer it does not recognise the cartridge.
• When inserted, the printer states the new cartridges are half full.
• My printer doesn't seem to print out since I installed the new cartridge.
• My new cartridge does not seem to fit my printer.

 Technical

• Vertical lines are not aligned or vertical banding appears. How do I align the print head on my printer?
• Only garbled text is printing. Why?
• When I print off a sheet, the colours do not exactly match the ones displayed on my screen.
• How do I select the correct media type?
• Can I still use the printer to print black if the colour cartridge is empty?
• What does OEM Stand for?