PC/Laptop Repairs/Maintenance
- What happens if the engineer is unable to repair my PC or Laptop?
- Do you offer a nationwide on-site callout?
- Can you repair laptops on-site?
- Do you repair printers?
- Do you repair monitors?
- What happens if the customer decide not go ahead with the repair?
- What kind of laptop problems can you handle?
- What brands of PCs and laptop can you repair?
- How quick can you repair my PC/laptop?
- Can you carry out same day repair?
- What does board level repair mean?
- How are qualified are your engineers?
- What experience do your engineers have?
- Who do you do repairs for?
- Can I get a quote before sending in my PC/laptop for repair?
- What is your typical turn-around time for repairs?
- What I need to do to book a repair?
- Can you repair systems that are under someone else's warranty?
- Can I bring my PC or Laptop to your workshop for repair?
- What are the advantages of bringing my PC or Laptop to you for repair?
- Does it cost less if I bring my PC or Laptop to you for repair?
- Do I need to bring my PC or Laptop in for repair?
- Can you pick up and/or deliver my PC or Laptop?
- Can you fix my PC or Laptop right away?
- Do you provide emergency service after hours?
- Do you provide emergency service on Sundays and holidays?
- My computer is not working, can you help?
- What do I need to bring when carrying repair?
Charges
- What are your charges?
- Is there a callout fee to pay?
- Do you charge for travelling time?
- Which methods of payment do you accept?
- Can I limit the booking to one hours' work?
- What are my costs for your service?
- I am a reseller; do I get any special discounts?
- Will I know what cost will be incurred?
- Do you provide an extra quote if you can’t repair a part?
- What do you include in your fixed price repair scheme?
General
- What are your opening times?
- Are there any current job vacancies?
- Do you accept walk-in traffic?
- What is No-Fix-No-Fee Policy?
Guarantee
- Can you guarantee you can fix my system?
- Is your work guaranteed?
- hat is your warranty?
- What does the warranty cover?
- What happens if my system fails again within the twelve month warranty?
PC/Laptop Spares
- Do you stock PC and laptop spares and can we order online?
- Do you sell backlights?
- I am a computer expert; can I buy just the part from you
Shipping
Other services
- Do you handle IT Disposal?
- Do you offer password removal?
- Do you offer data-recovery?
- Do provide Insurance Report?
- What else do you sell?
- Can you retrieve my files?
- Can you recover my files?
- Can you backup my files?
- Can you restore my files?
- Can you restore my programs?
- Can you restore functionality to my current Windows installation?
- My hard drive is full, can you help me?
- I think my hard drive may have a problem, can you retrieve my data?
Printer FAQ's
- Will my warranty be affected by using your cartridges?
- Before I install the cartridge, do I remove all of the label?
- Is there any difference between a compatible cartridge and Epson originals?
Cleaning
- How do I use a cleaner cartridge to unblock my printer heads?
- How do I unblock a printer nozzle?
- I need to clean my printer but there's no cleaner cartridge?
Installation
- When the cartridge is inserted, the printer states that the cartridge is incompatible. Why is this?
- When I insert the cartridge into my printer it does not recognise the cartridge.
- When inserted, the printer states the new cartridges are half full.
- My printer doesn't seem to print out since I installed the new cartridge.
- My new cartridge does not seem to fit my printer.
Technical
- Vertical lines are not aligned or vertical banding appears. How do I align the print head on my printer?
- Only garbled text is printing. Why?
- When I print off a sheet, the colours do not exactly match the ones displayed on my screen.
- How do I select the correct media type?
- Can I still use the printer to print black if the colour cartridge is empty?
- What does OEM Stand for?