Warrany Policy

We offer warranty on all our products, either our own warranty which will range from seven days to twelve months. All hardware NEW products, including clearance and damaged box only products, carry at least a one-year (manufacturers warranty, which may be up to three years) Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.

Manufacturer Warranty

Some branded/Third-party products* are sold "AS IS" by the GNS website, and are accompanied by their manufacturers' standard warranties. "AS IS" products are sold by GNS as is, where is, and with all faults, and without express or implied warranties from GNS. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

*Note: Some products sold through this Website  such as branded systems, printers and monitors are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless the third-party product is preinstalled in a GNS system). GNS Limited Warranty does not apply to products that do not carry the GNS warranty sticker.

Non-Manufacturer Warranty Repairs

Every used or refurbished PC or laptop sold by GNS is thoroughly tested before it is put to sale. However, if a fault appears we endeavour to repair such units within 3 days following the day of receipt. However this is subject to parts availability and clear identification of the fault symptom. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non Warranty Repair" and charges will be applicable.

Software and Data Warranty

GNS does not warranty the installation and configuration of software either for warranty or Non Warranty equipments. GNS takes every care to protect your data whilst at our repair centre, but can not be liable for data loss or damage. Please ensure that you take all adequate measures by backing up your software before dispatching the equipment to us for repair.

Note that in the event that a new hard drive needs to be fitted, we can under your instruction reinstall your operating system and drivers for you. We will not normally install other software, and we will require you to supply us with evidence that you hold an appropriate license.  If required we will download drivers as part of this service. There is a standard charge for this, depending on whether you have a restore Image CD with your system or not.  Please note this process will destroy any existing data on the PC or laptop.

Warranty Returns Claims

Many faults can be resolved without returning the actual product; therefore under no circumstances should you return products without first contacting us.

If you intend to return goods please print a copy of our RMA form. All goods returned must have a completed copy of this form enclosed with them. You will be given an RMA number which should be visibly printed on the outer packaging.
Please note that we only offer a return to base warranty unless otherwise agreed by writing, it is up to you to return product to us for repair or replacement. We recommend insuring valuable items.  See terms and conditions for returning products that are DOA.

If we cannot carry out a cost effective repair we reserve the right to refund the purchase price of the product or provide a replacement of similar quality.  If no fault is found with a product we reserve the right to charge a no fault found fee to cover administration and labour costs, see note below.*

*Note: Should you wish to return an item for any reason other than a warranty claim, for example if you have ordered the wrong item, please note that we cannot refund postage or carriage charges and that we will charge a 20% re-stocking fee. Individuals who wish to return goods must notify us within 7 days of receipt of goods otherwise the same fees will apply.  Your refund will reflect this charge.  Goods must be returned unused in the condition they were supplied within 7 days of delivery; otherwise a higher re-stocking fee may apply.  This does not affect your statutory rights.

As an example if you order goods to the value of £100 and pay carriage of £7.50 and then return the item unused within 7 days because you no longer require it you will be refunded £80.

For more information on warranty see the WARRANTY POLICY and 11 - WARRANTY section of our terms & Conditions.