Delivery & Shipping Policy

There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities).

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage or costs incurred by you through reasonable or unavoidable delay in delivery. In cases where we are aware of impending delays we will inform you and give the option of cancelling your order at this point.

Any dates quoted by us for the delivery of the Goods or Services and performance of the Services are approximate only and shall not form part of the Contract. The Customer must acknowledge that in the performance expected of the Company no regard has been paid to any quoted delivery or performance dates.

All our delivery charges are displayed in the shopping basket, or on the page called ordering, or via our sales team based on UK mainland only. Non-UK mainland and special deliveries such as Saturday delivery or early morning deliveries will incur a surcharge please see our delivery charges or contact our sales team for a quotation.

Orders placed after 3.00 pm on a working day will be processed the next working day and will be delivered as per the requested delivery option provided no additional securities checks are required and all stock items are available.

Next day deliveries must be processed before 2 PM that day, if not they will be dispatched the following day. This service cannot be guaranteed, however we will refund the difference between next day and the standard delivery fee if we fail to deliver this service.

Delivery of the goods shall be made to UK addresses only unless agreed otherwise, and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion). Once delivered to this address and a proof of delivery is obtained for that address, we cannot accept any liability for missing packages.

We will deliver to alternative addresses at your request but stress that if instructed to do so, you are agreeing that anyone situated at your alternative address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If goods arrive in a damaged or unsatisfactory condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" and then you must inform us within 24 hours of delivery. Failure to do so may affect any warranty claims that you make thereafter.

We at our discretion may deliver the Goods or Services by installments in any sequence. No default or failure by us in respect of any one or more installments shall vitiate the Contract in respect of the Goods or Services previously delivered or undelivered Goods or Services.

We may deliver to the Customer and the Customer shall accept in satisfaction of the Contract a lesser number than the number of Goods and Services ordered unless otherwise agreed. If we can not fulfill the whole order, we will refund the difference.

If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under our control) then without prejudice to any other right or remedy available to us , we may:

    A -  store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

    B -  sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.

We must be notified within 48 hours of delivery if any part of your order is missing, damaged or incorrect. We will accept no responsibility after this time period.  If you notify us, we shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods, at our discretion. We cannot accept liability whatsoever for claims made after this 48-hour period has elapsed.

If delivery of the goods is delayed by us by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of goods, which are not delivered, will be refunded.

We shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

The goods are at your risk from the time of leaving our premises. Delivery and optional insurance is arranged on your behalf by GNS acting only as your agent. It is up you to instruct us as your agent to insure such goods in transit on your behalf.