Return Policy

We strive to provide a top quality service to our clients. In the unusual event that a repair or supplied components fails, to either meet its designed purpose or function correctly you need to return the product.

Please download a copy of the RMA form and then contact our sales team by telephone or email for a Returns Material Authorization (RMA) number within 7 calendar days of the receipt of the a repaired machine which is DOA  or product which is faulty.

Repaired products may not be returned for refund or exchange under any circumstances unless DOA or the exact same fault still exists. If an item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.

The product must be returned to the GNS address within 7 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, disks and registration that were shipped with the product. A 20% open box fee will be assessed on any opened hardware or accessory.

If you purchased your order using GNS credit terms, you may be asked to provide a major credit card (Visa, MasterCard, American Express, etc) for GNS to levy the 20% open box restocking fee.

Please note that GNS does not permit the return of or offer refunds for the following product (unless faulty)

1. Product that is custom configured to your specifications
2. Opened memory
3. Opened software *
4. Electronic software downloads 
5. Software Up to Date Program Products (SW upgrades)  

* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

• NOTE: GNS recommends that you (1) use a courier that offers shipment tracking for all returns and (2) either insure your package for safe return to GNS or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a courier that offers tracking and (2) do not insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that some courier services offer limited tracking capabilities and that there might be a 6-calendar-weeks waiting period before they will initiate a trace.

For more information on return policy see section 15 - RETURN & REFUND CONDITION.