Order Processing

The dispatch date of your order is based first on cleared funds being available (unless shipping to clients with credit agreements), product availability, processing, and packing time but does not include transit time which is out of our control.

Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card and trade credit account orders. Orders placed on the weekend or on a holiday will begin payment processing the next working day.

Orders placed for in-stock items that are eligible for same-day shipping must be received and funds cleared before 3:00 p.m. Orders placed on the weekend or on a holiday will begin payment processing the next working day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the time you place your order.

Our business days are Monday through Friday, excluding national and bank holidays.

Most of our products are shipped from our warehouse, however, some products are not available in stock and they might be shipped separately direct from our supplier.

Please review the Product Availability section for more information regarding order processing and product availability times.

For more information on ordering see section 6 - ORDERS CONDITIONS.