Dead on Arrival (DOA) Product: System Failure Out of the Box

A branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call GNS Technical Support on 0121 236 0400 within 7 calendar days of the invoice date. GNS Technical Support will determine whether the product is DOA and offer you the following options:

• Replacement: The same product that you ordered will be shipped to you at GNS’ expense. GNS Technical Support will put you in touch with a GNS Sales Representative to set up a replacement order and provide the procedure for returning the DOA product.

• Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by GNS Technical Support within 7 calendar days of the invoice date in order to receive a replacement unit.