Damaged/Faulty/Lost Policy

If the goods supplied to you are damaged in transit, you should notify us within 48 hours of receipt of the goods and return the goods to us in accordance with our returns policy (see section 15 - RETURN & REFUND CONDTIONS).

Once we have verified the damage, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your warranty right (see section 11 - WARRANTY CONDITION)

If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 7 working days of receipt of the goods and return the goods to us in accordance with our returns policy (see section 15 - RETURN & REFUND CONDTIONS).

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us within 14 calendar days of the date you discovered or ought to have discovered the damage, defect or complaint.

Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your warranty right (see section 11 - WARRANTY CONDITION).