Cancellation and right to change

As a consumer customer, you have the right to cancel the order within 7 working days (this does not apply to trade customers who have no right to cancel unless otherwise agreed in writing). To exercise your right of cancellation, you must give written notice to us by hand, post or email, giving details of the goods ordered (reference number) and (where appropriate) their delivery. Notification by phone is not sufficient. When cancelling your order, you must quote your unique reference number given at time of purchase. If however your order has already been dispatched then normal terms for returning your purchase will apply see section 15 - RETURN & REFUND CODNITIONS.

Except in the case of faulty or wrongly described goods, if you exercise your right of cancellation after the goods have been delivered to you and meet the description you requested, you will be responsible for returning the goods to us at your own cost and be charged a re-stocking fee. The goods must be returned to the address shown within the Returns on Line section of our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or wrongly described goods we shall, after receiving notification in accordance (see section 12 - DAMAMGED GOODS CONDTIONS), either collect the goods from you or ask you to return the goods to us in accordance with our Returns procedure (see 15 - RETURN & REFUND CONDTION).

If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order, amending the order and substituting unavailable items with alternative goods or supplying only the available goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods (see section 10 - DELIVERY CONDITIONS). We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).

You do not have the right to cancel the order if it is for computer software where the seal has been broken by you, or for consumable goods which by their nature cannot be returned unless a fault is discovered which could not have been discovered other than by unsealing or fitting the goods.

You waive your right to cancel any order when requesting us to constructed, personalised or alter in any way as to alter its performance, standard specification or looks any IT equipment or parts.

Once we have notified you that we have accepted your cancellation, we will send you a notice confirming cancellation of the order within 21 days. We will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods (see section 5 - PAYMENT CONDTION).